Terms & Conditions

South Surrey Glow Hormone & Aesthetics
Website: https://glowha.com/

Last updated: Nov 16, 2025

1. Introduction

Please read these Terms & Conditions carefully before using this website.

Welcome to South Surrey Glow Hormone & Aesthetics (“Glowha”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website at https://glowha.com/ (the “Site”) and any information, services, features, or resources provided through the Site.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Site.

The information on this Site is provided for general educational and informational purposes only and is not a substitute for in-person medical advice, diagnosis, or treatment from a qualified health care professional.

2. Not Medical Advice

The content on this Site, including but not limited to text, graphics, images, videos, and blog posts, is provided for general informational and educational purposes only. It is not intended to:

  • Provide medical advice
  • Provide a diagnosis
  • Recommend or prescribe any specific treatment, product, or procedure
  • Replace a consultation with your physician or qualified health care professional

You should always consult with your own physician or qualified health care provider regarding any questions about your health, symptoms, or treatment options.

Never disregard professional medical advice or delay seeking it because of something you have read on this Site.

Use of this Site does not create a doctor–patient relationship between you and any practitioner at South Surrey Glow Hormone & Aesthetics.

3. Emergency Situations

The Site is not intended for use in medical emergencies.

If you are experiencing a medical emergency or serious symptoms, call 911 or go to the nearest emergency department immediately. Do not rely on this Site, contact forms, or email for urgent medical situations.

4. Eligibility & Use of the Site

By using this Site, you represent and warrant that:

  • You are at least the age of majority in your province/territory of residence, or you are using the Site under the supervision of a parent or legal guardian; and

  • You have the legal capacity to enter into and be bound by these Terms.

You agree not to:

  • Use the Site for any unlawful, harmful, or fraudulent purpose

  • Attempt to gain unauthorized access to any part of the Site, our systems, or the accounts of other users

  • Interfere with or disrupt the operation, security, or performance of the Site

  • Use any robot, spider, scraper, or other automated means to access the Site for any purpose without our express written permission

  • Upload or transmit any viruses, malware, or harmful code

We reserve the right to restrict or terminate your access to the Site at any time if we believe you have violated these Terms or applicable law.

5. Appointments, Bookings & Cancellations

Certain parts of the Site may allow you to request or book consultations, treatments, or appointments with our clinic.

By requesting or booking an appointment through the Site or any linked platform, you agree that:

You will provide accurate, current, and complete information.
Appointments are subject to availability and confirmation by the clinic.

You will review and comply with our clinic’s policies regarding:
Consultation requirements
Pre-treatment and post-treatment instructions
Cancellations and rescheduling
No-show or late arrival policies
Any deposits or booking fees (if applicable)

We reserve the right to:

  • Reschedule, cancel, or refuse appointments where necessary (for example, due to practitioner availability, emergencies, or if we believe our services are not appropriate for you).

  • Apply cancellation or no-show fees in accordance with our clinic policy, as communicated at the time of booking or confirmation.

Details of specific treatment risks, benefits, alternatives, and consent are handled directly with you through our in-clinic communication and consent process, and are not fully described on the Site.

6. Services, Treatments & Pricing

All treatments, services, and products described on the Site are subject to:

  • Availability

  • Practitioner assessment and suitability

  • Change or discontinuation at any time, without notice

We make reasonable efforts to keep information on the Site accurate and up to date, but:

  • Prices, promotions, and packages may change and may differ from what appears on the Site.

  • Any descriptions of services, results, or timelines are general and not guaranteed for every individual.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

7. Results & Individual Variation

Any before-and-after photos, patient stories, reviews, or testimonials featured on the Site are examples of individual experiences.

You acknowledge and agree that:

  • Individual results vary and depend on many factors, including but not limited to age, genetics, health history, lifestyle, and adherence to pre- and post-treatment instructions.

  • No specific outcome or result from any treatment or product is guaranteed.

  • Past results do not guarantee future results for any individual.

8. Intellectual Property

Unless otherwise stated, the Site and all content on it are the property of South Surrey Glow Hormone & Aesthetics or its licensors and are protected by copyright, trademark, and other intellectual property laws.

This includes, but is not limited to:

  • Text, articles, and educational content

  • Logos, branding, and design elements

  • Photos, before-and-after images, graphics, icons

  • Videos and other media

  • Layout, look and feel of the Site

You may:

  • View and print content from the Site for your personal, non-commercial use only.

You may not:

  • Copy, reproduce, modify, adapt, translate, distribute, publish, transmit, display, perform, create derivative works from, or otherwise exploit any content from the Site without our prior written consent.

  • Use our trademarks, logos, or branding without our written permission.

Any unauthorized use may violate copyright, trademark, and other laws.

9. Privacy & Personal Information

Your use of the Site may involve providing personal information through contact forms, booking forms, or newsletter sign-up forms.

We handle your personal information in accordance with our Privacy Policy, which is available on the Site and is incorporated into these Terms by reference.

By using the Site or submitting personal information to us, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

10. Electronic Communication & Security

If you contact us via the Site, email, or online forms, you understand that:

  • Electronic communication has inherent security risks and may not always be fully secure.

  • You should avoid sending highly sensitive personal or medical information through general contact forms or email.

  • We may follow up with you using the contact information you provide (phone, email, text message where applicable) for appointment-related or inquiry-related purposes.

We will take reasonable steps to protect your information but cannot guarantee absolute security of data transmitted over the internet.

11. Third-Party Links

The Site may contain links to third-party websites, products, or services that are not owned or controlled by us.

These links are provided for convenience and informational purposes only. We:

  • Do not endorse or guarantee any third-party website, product, or service.

  • Are not responsible for the content, accuracy, privacy practices, or security of third-party sites.

You access any third-party site at your own risk and should review that site’s own terms and privacy policy.

12. No Warranties

The Site and all content, information, and services available through it are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied.

To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

  • Warranties of accuracy, completeness, reliability, or timeliness of the content

  • Warranties of merchantability, fitness for a particular purpose, and non-infringement

  • Any warranty that the Site or its content will meet your requirements, be uninterrupted, secure, or error-free

  • Any warranty that defects will be corrected, or that the Site is free of viruses or other harmful components

Your use of the Site is at your sole risk.

13. Limitation of Liability

To the fullest extent permitted by applicable law, South Surrey Glow Hormone & Aesthetics, its owners, directors, employees, contractors, and affiliates shall not be liable for any:

  • Direct, indirect, incidental, consequential, special, or punitive damages

  • Loss of profits, revenue, data, goodwill, or opportunity

arising out of or in connection with:

  • Your use of or inability to use the Site

  • Any reliance on information or content provided on the Site

  • Any actions you take or do not take based on the Site’s content

  • Any errors or omissions in the Site’s content

Even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow certain limitations or exclusions of liability. In such cases, our liability will be limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless South Surrey Glow Hormone & Aesthetics, its owners, directors, employees, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way related to:

  • Your use of the Site

  • Your violation of these Terms

  • Your violation of any rights of another person or entity

15. Changes to the Site & These Terms

We may, at any time and without prior notice:

  • Modify, suspend, or discontinue any part of the Site; and/or

  • Update or revise these Terms.

When we do, we will update the “Last updated” date at the top of this page.

Your continued use of the Site after any changes to these Terms are posted constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Site.

16. Governing Law & Jurisdiction

These Terms and your use of the Site are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

You agree that any disputes arising out of or relating to these Terms or the Site will be subject to the exclusive jurisdiction of the courts of the Province of British Columbia, located in or near Vancouver, BC, unless otherwise required by applicable law.

17. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or disclaimers posted on the Site, constitute the entire agreement between you and South Surrey Glow Hormone & Aesthetics regarding your use of the Site and supersede any prior or contemporaneous understandings or agreements.

19. Contact Us

If you have any questions about these Terms, please contact us at:

South Surrey Glow Hormone & Aesthetics
Address: 15388 24 Ave #112, Surrey, BC V4A 2J2, Canada
Phone: +1 604-571-6464

Contact us here