Privacy Policy

South Surrey Glow Hormone & Aesthetic Medicine Clinic
Website: https://glowha.com/
Last updated: November 16., 2025

1. Introduction

At South Surrey Glow Hormone & Aesthetic Medicine Clinic
(“Glowha”, “we”, “us”, or “our”),
we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose and protect information when you visit our website at
https://glowha.com/ (the “Site”) or interact with us online.

By using the Site or submitting information through our forms, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.

Note: This Policy is a general guide and does not constitute legal advice. For specific legal questions,
please consult a qualified legal professional.

2. Who We Are

South Surrey Glow Hormone & Aesthetic Medicine Clinic is a medical aesthetics and hormone therapy clinic located in Surrey, British Columbia, Canada.

Contact details:
South Surrey Glow Hormone & Aesthetic Medicine Clinic
15388 24 Ave #112
Surrey, BC V4A 2J2, Canada
Phone: +1 604-571-6464
Email: [email protected]

We are subject to applicable Canadian privacy laws, including:

3. Information We Collect

3.1 Information You Provide Directly

When you interact with us, you may provide:

  • Contact information – name, email address, phone number;
  • Inquiry / appointment details – questions, treatment interests, preferred dates and times;
  • Form submissions – information submitted via contact, consultation or booking forms;
  • Newsletter sign-up details – name, email and communication preferences;
  • Other information – anything you voluntarily write in our forms or emails.

Important: Our website contact and booking forms are NOT intended for sharing detailed health or medical information.
Please do NOT include personal health details such as diagnoses, lab results, medications, or sensitive medical history in these forms.
Clinical information is best discussed in person or through secure channels as directed by our clinic.

3.2 Information Collected Automatically

When you visit the Site, certain information may be collected automatically using cookies, pixels and similar technologies, including:

  • IP address and approximate location (e.g., city or region);
  • Browser type, device type, operating system;
  • Pages viewed, time spent on pages, links clicked;
  • Referring and exit pages, general usage patterns.

This information is usually processed in aggregated form to understand how visitors use the Site and to improve performance and user experience.

3.3 Information from Third Parties

We may receive limited information from third-party services, such as:

  • Online booking / scheduling tools (if used);
  • Email marketing platforms (e.g., whether an email was opened or a link clicked);
  • Advertising platforms (e.g., Google Ads, Meta/Facebook) providing anonymized or aggregated analytics.

4. Why We Collect Personal Data (Purposes of Processing)

We collect and use personal data for the following main purposes:

4.1 Advertising

We use data to deliver and measure targeted advertising and remarketing campaigns on platforms such as:

  • Facebook and Instagram (including Meta Ads / Facebook Audience Network);
  • Google Ads and other online advertising networks.

These platforms may use cookies and similar technologies to show ads based on your visits to our Site and other websites, as well as your interests and interactions with our content.

4.2 Analytics

We use analytics tools to understand how visitors use our Site and to improve content and usability, including:

  • Google Analytics;
  • Facebook Ads conversion tracking (Meta Pixel) and similar tools.

These tools may collect information such as pages visited, time on site, link clicks, device/browser type and general location.
This data is typically aggregated and not used to personally identify you.

4.3 User Communication

We use the information you provide via forms, phone and email to:

  • Respond to questions and inquiries;
  • Schedule, confirm and manage consultations and treatments;
  • Provide information you request about our services;
  • Send service-related messages (e.g., appointment reminders).

4.4 Content from External Platforms

We integrate external services to enhance your experience, including:

  • Google Maps – to display our clinic location;
  • YouTube – to show educational or promotional videos.

When you view or interact with this embedded content, those providers may collect data in accordance with their own privacy policies.

4.5 Payment Processing

If you make online payments for services or products, your payment data may be processed securely by third-party providers, such as:

  • Authorize.Net
  • Stripe
  • WooCommerce Payments
  • PayPal

These providers process payment details on our behalf. We do not store your full credit card number on our website servers.

4.6 Social Media Interaction

Our Site may include links to our social media profiles or features such as “Like”, “Share” or embedded feeds.
When you interact with these features, the relevant platforms may collect information about you under their own privacy policies.

4.7 User Data Management & Email Communication

We may use third-party services (for example, Constant Contact and Klaviyo) to manage contact information and send communications, such as:

  • Newsletters and clinic updates;
  • Educational content and promotions;
  • Automated follow-up sequences.

5. How We Use and Process Personal Data

In general, we use personal data to:

  • Provide and improve our clinical and aesthetic services;
  • Operate, maintain and improve our website;
  • Process appointments, consultations and payments;
  • Communicate with patients and website visitors;
  • Personalize content and advertising (where permitted by law);
  • Analyze usage, performance and security of the Site;
  • Comply with legal, regulatory and professional obligations.

Some third-party providers may process data on servers located outside of Canada (for example, in the United States).
We strive to work with providers who follow appropriate privacy and security practices.

6. Cookies and Similar Technologies

Our Site uses cookies and similar technologies to support core functionality, remember preferences, analyze performance
and enable advertising/remarketing.

You can adjust your browser settings to block or delete cookies. However, some parts of the Site may not function properly if cookies are disabled.

7. Third-Party Services & Their Privacy Policies

We use several third-party tools and platforms. Their handling of personal data is governed by their own privacy policies.
We encourage you to review them:

We do not control and are not responsible for the privacy practices of these third-party services.
Your use of their websites, apps and services is governed by their own terms and privacy policies.

8. User Rights

Under applicable Canadian privacy laws, you may have the right to:

  • Access the personal data we hold about you;
  • Request correction of data that is inaccurate or incomplete;
  • Object to certain types of processing, such as direct marketing;
  • Withdraw consent where processing is based on consent (e.g., email marketing);
  • Request deletion of certain personal data, subject to legal and clinical record-keeping requirements.

Some requests may be limited by legal or regulatory obligations, especially for medical and clinical records that must be retained for defined periods.

To exercise your rights or ask questions about how we handle your information, please contact us using the details in the Contact Information section below.

9. Email Marketing, Form Submissions & CASL

When you submit a form on our Site (including contact, consultation or newsletter forms), you may be asked to provide your consent to receive emails from us.

By submitting our forms, you agree that:

  • You consent to receive emails from
    South Surrey Glow Hormone & Aesthetics, including marketing emails, clinic news, educational content and information about services and promotions, at the email address you provide.
  • Emails may be serviced and delivered by third-party providers such as Constant Contact and/or Klaviyo.
  • You can revoke your consent to receive marketing emails at any time by clicking the unsubscribe or SafeUnsubscribe® link found at the bottom of our emails, or by contacting us directly.

We aim to comply with Canada’s Anti-Spam Legislation (CASL) when sending commercial electronic messages.
Even if you unsubscribe from marketing emails, we may still send non-marketing messages related to your appointments or services.

Reminder: Please do not provide detailed health or medical information in our online forms.
If you need to discuss specific health concerns, we will do so during an appropriate consultation or through secure communication channels arranged by the clinic.

10. Security of Personal Data

We use reasonable physical, technical and administrative safeguards to protect personal data against loss, theft, misuse and unauthorized access,
disclosure, alteration or destruction.

However, no method of transmission over the internet or electronic storage is completely secure.
We cannot guarantee absolute security and encourage you to use caution when submitting information online.

11. Data Retention

We retain personal data only for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy;
  • Comply with legal, regulatory and professional requirements;
  • Resolve disputes and enforce our agreements.

Clinical and medical records may be subject to specific retention requirements under health regulations and professional standards.

12. Children & Minors

Our services are generally intended for adults, but we may treat teens or minors with appropriate parental or guardian involvement.

The Site is not intended to knowingly collect personal information from children under the age of 13.
If you are a parent or guardian and believe your child has provided personal information to us via the Site without your consent,
please contact us so we can address the situation.

13. Links to Other Websites

Our Site may contain links to third-party websites or resources (for example, product manufacturers, educational content, social media).
We are not responsible for the privacy practices, content or security of these sites.
If you visit a third-party site, please review its own privacy policy and terms of use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other operational reasons.

When we make significant changes, we will update the “Last updated” date at the top of this page and may provide additional notice where appropriate.

We encourage you to review this Policy periodically to stay informed about how we collect, use and protect your personal data.
Continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

15. Contact Information

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of personal data, please contact us at:

South Surrey Glow Hormone & Aesthetic Medicine Clinic
15388 24 Ave #112
Surrey, BC V4A 2J2, Canada
Phone: +1 604-571-6464
Email: [email protected]